General Terms and Conditions, Warranty Provision & Disclaimer

Trade name and brand owner ROLLZONE

KvK: 68018908

BTW: NL857268028B01

E-mail: [email protected]

Tel.: +31 (0)40- 282 7447

1. Applicability

ROLLZONE is registered with the Chamber of Commerce in Eindhoven. These conditions apply to agreements concluded with ROLLZONE and offers made by ROLLZONE, as well as products offered. ROLLZONE reserves the right to change these conditions at any time. ROLLZONE is not responsible for typing errors, minor detail changes from manufacturers, minor deviations from product photos and incorrectly displayed prices. If in doubt, coordinate all options and functionalities with ROLLZONE and double-check. These conditions only apply to consumers. Different conditions apply to companies (upon request).

2. Payment

ROLLZONE offers the following payment methods:

• iDEAL: completely free.
• PayPal: surcharge of €0.35 per transaction + 3.4% of the total amount.
• BanContact/MisterCash: (payments from your Belgian bank) surcharge of €0.25 per transaction + 1.8% of the total amount.
• Bank transfer: to account number: 51.26.71.788 in the name of ROLLZONE
• Pin: for purchases at the Eindhoven branch
• Cash: for purchases at the Eindhoven branch

3. Delivery

ROLLZONE sends orders with DHL or possibly another provider.
The items will be sent within 1 working day after receipt of payment, if in stock. This may be deviated from if stated otherwise or if products are out of stock. In that case, ROLLZONE will inform the customer as soon as possible. In most cases, shipments are delivered within 1 working day under normal circumstances within the Netherlands. Shipments to Belgium are delivered within 2 working days.

Children's Battery Toys such as children's cars, quads and children's motorcycles are delivered in cardboard packaging. These products are 75% assembled. The customer must assemble a number of parts such as the steering wheel, seat, drive, wheels, mirrors and possibly a number of other parts. It is possible to make the product 100% ready to drive in consultation and for a fee. Children's Battery Toys can no longer be sent after assembly, and must therefore be collected from the branch in Eindhoven.

4. Prices

All prices are in Euros, including VAT and excluding delivery costs. ROLLZONE reserves the right to change prices.

5. Returns

It is possible to return an order within 14 days of receipt without giving a reason. The customer must return the order unused, in the original packaging, with sufficient postage and provided with the return form. Please read the return instructions carefully in advance. The product, packaging, and all packed parts must still be saleable as original. ROLLZONE is not liable for the loss of your products by the carrier or with the wrong recipient. ROLLZONE advises to return products exclusively by 'signed for mail'. The customer is obliged to report any damage to products or defective products to ROLLZONE by email immediately on the date the order was received/collected. If you use the article despite damage or defects to the article, your right of return expires. From that moment on, the article is covered by the warranty. The right of return does not apply to purchases that have been specially ordered at the request of the customer and are therefore custom-made. Custom-made products are not covered by the right of return. This also applies to Children's Battery Toys that are 100% assembled at the customer's request. These cannot be returned either. When an order is returned, the purchase amount minus the shipping costs incurred by ROLLZONE and deduction of costs related to payment method (such as Paypal or BanContact/MisterCash transaction costs) will be refunded to the customer within 14 days. ROLLZONE reserves the right to refuse returned products and/or not to refund the purchase amount (or not in full) to the customer if ROLLZONE strongly suspects that products have been used or damaged. When returning products for whatever reason, the customer must be in possession of the original purchase invoice. The return address can be found on contact. The customer can stick a piece of paper with the return address or the new postal label over the old label. Never write on the packaging itself.

Please note: before you return the item to us, you must be aware of the conditions that apply to the right of return. When we receive returns that are excluded from the right of withdrawal, we cannot reimburse these to you. We would like to point out that these items must be collected by you or can be sent back to you. The costs in this case are for you and not for ROLLZONE or for the carrier.

6. Complaints

All complaints regarding the delivery, quality, condition of an item, or any other complaint, will be taken seriously by ROLLZONE. In such cases, the customer must contact ROLLZONE. ROLLZONE will look for a satisfactory solution as soon as possible.

7. Applicable law and disputes

The agreement between ROLLZONE and the customer is governed by Dutch law.

8. Liability (disclaimer)

ROLLZONE is not liable for direct or indirect damage to persons and/or goods or of any nature whatsoever resulting from or in any way related to the use of ROLLZONE, ROLLZONE products, the use of information obtained through this web shop or the temporary inability to consult ROLLZONE. Despite the constant care and attention that ROLLZONE devotes to the composition of this web shop, it is possible that information published on this web shop is incomplete or incorrect. ROLLZONE cannot be held liable for deviations in prices, images (colours) and texts. Due to licenses, the products sold by ROLLZONE do not always have the original logo, emblem or grill that corresponds to the product name or brand. The information on ROLLZONE is regularly supplemented and any changes can be made at any time with immediate effect and without any notice. It is not permitted to use photos and documentation from our web shop without our permission. Written permission must be requested in advance.

9. Warranty provision

Warranty coverage applies to technical components such as switches, printed circuit boards, wiring and drives. ROLLZONE offers a 'Fair Use Warranty' and will continue to assist its customers after the statutory warranty period has expired. Of course, the costs for repairs after the warranty period has expired are for the customer. The warranty does not apply to breakage, damage or wear and tear due to use. Examples of wear and tear are gears of a drive, wheels, chains of riding toys and batteries. A warranty period of 6 months applies to the batteries provided that the charging and maintenance instructions have been followed. ROLLZONE assesses whether the product has become defective due to improper use. In the event of improper use and/or repairs, etc. by third parties without written permission from ROLLZONE, the warranty will lapse. If there is a defect that has not arisen from improper use, a claim can be made under this warranty. ROLLZONE will replace or repair the product. If ROLLZONE replaces the product and the product in question is no longer in stock, the customer may select another product from the same category and price range. If ROLLZONE agrees, the customer may choose a product from a higher price range for an additional fee. The customer can send defective products by post or deliver them personally within the warranty period in consultation with ROLLZONE. The customer must collect the product after repair or replacement. ROLLZONE can, if necessary, send the product after repair or replacement by 'signed for mail'. The costs for sending products after repair or replacement are for the customer. ROLLZONE is not liable for returned products being lost at DHL or other carriers or with the wrong recipient. ROLLZONE advises sending products by 'signed for mail'. The customer must of course be in possession of the original purchase invoice. ROLLZONE ensures that the product is repaired within 3 weeks and is ready for collection. If the period is not sufficient, ROLLZONE will inform the customer.

10. Privacy of customer data

ROLLZONE never makes personal information of customers available to third parties. ROLLZONE asks customers to fill in their telephone number and e-mail address, so that ROLLZONE can contact the customer if necessary. The legal requirements regarding the protection of personal data, as laid down in the Personal Data Registration Act/the Personal Data Protection Act, are complied with by ROLLZONE. Customers always have the option to change their own data (insofar as these are stored by ROLLZONE).